Job Summary: Continuously exemplifies the mission, values and customer service philosophy of Mt. Baker Imaging.  Greets patients or others arriving for appointments and obtains/verifies all demographic and billing information.

This position includes, but is not limited to, the following duties:

  • Greet patients and visitors in person and by phone
  • Obtain/ update all necessary patient information to accurately register/ admit patients for their exams
    • Verify/ obtain demographic information
    • Verify/ obtain insurance information
    • Provide patients with necessary questionnaires and company paperwork (including HIPAA and other requirements)
    • Obtain waivers as necessary
  • Handle and screen overflow of incoming calls,  Forward calls as indicated
    • Provide verbal and faxed reports to appropriate providers upon request
  • Assist in the maintenance of outside films as necessary
  • Provide patients with exam prep kits and written instructions as necessary
  • Handles routine billing questions and receiving patient payments
  • Make appointment confirmation calls which may include verbal exam prep instructions
  • Performs related duties as assigned by supervisor or other management personnel

Performance/ Skill/ Education Requirements:

  • Demonstrates strong organizational skills
  • Excellent interpersonal communication skills with all staff including technologists, support staff, physicians and hospital staff
  • Ability to maintain confidentiality at all times
  • Demonstrates problem-solving and prioritization skills in order to manage multiple tasks successfully throughout the day
  • Ability to schedule patients with a high level of accuracy
  • Knowledge of computers and equipment functionality as related to the job tasks
  • Demonstrates ethical and professional conduct
  • Ability to function in a computerized medical environment which includes maneuvering through the RIS and general computer/ telephone office systems
  • Above average communication skills, on telephone and in person
  • High attention to detail required
  • Strong spelling/grammar skills
  • High School Diploma or equivalent preferred
  • 2 years relevant experience, preferred

If you are interested in applying for this position, please upload your cover letter and resume.

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